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Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you […]

To address the challenges of the post-pandemic workplace, Microsoft has added several new features in Microsoft 365 that are aimed to improve the productivity of hybrid workers. Here are some of the new M365 updates you should be excited about. Work seamlessly with Windows 365 Windows 365 is a cloud service that allows users to […]

Gmail is the most popular email service today, and with good reason. It has one of the most customizable interfaces and a trove of time-saving and productivity-enhancing features. There’s plenty you can do to optimize your Gmail inbox; here are a few of them. Undo Send In the fast-paced world of business, mistakes happen. And […]

A variety of untoward events can disrupt the operations of small- to medium-sized businesses (SMBs), including natural disasters or cyberattacks. These incidents can cause SMBS to lose revenue, or in some extreme cases, close permanently. Fortunately, having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What […]

Microsoft has just leveled the playing field for web browsers by bringing major changes to Microsoft Edge. The internet browser’s stunning new features help users stay organized and save time as well as protect their online data and identity. If you haven’t tried the upgraded browser yet, now is a great time to check it […]

In 2003, the National Institute of Standards and Technology (NIST) stated that strong passwords should consist of upper- and lowercase letters, numbers, and symbols. However, the institute has now reversed its stance. Find out why and learn what their new recommendations are. The problem The issue isn’t that the NIST advised people to create easy-to-crack […]

Health Insurance Portability and Accountability Act (HIPAA) regulations pertaining to IT have become much clearer over the past few years, but there are still a few areas in which your office might not be compliant. This isn’t necessarily because of negligence on your part, but rather a lack of understanding of the requirements. Let’s look […]

These days, cyberattacks are inevitable for any and all businesses, regardless of size or sector. Businesses that use computers with outdated firmware are particularly vulnerable to an attack and all the security risks associated with it. What is firmware? Firmware is a basic type of software that is embedded into every hardware component in computers, […]

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

Note-taking is a vital skill in life. Whether you’re in a board meeting, conference, or lecture, you’re bound to list, quote, or summarize certain points in order to recall and better understand them later. Thanks to new technologies, you now have more ways to take notes than just using pen and paper. With your mobile […]