Make sure your VoIP phones survive a disaster

February 6th, 2019
Make sure your VoIP phones survive a disaster

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Plan ahead and make sure your VoIP can weather any breakdown. Invest […]

Phishing through VoIP: How scammers do it

January 22nd, 2019
Phishing through VoIP: How scammers do it

Many businesses nowadays are well-armed against email-based phishing scams, which is why scammers have moved over to VoIP (Voice over Internet Protocol) scams. Through “vishing scams,” hackers can pretend to be bank representatives and convince your employees to provide confidential financial details via a seemingly innocuous VoIP call. Take a look at why vishing is […]

Which is better, Hangouts or Skype?

January 4th, 2019
Which is better, Hangouts or Skype?

Many online collaboration tools are coming up with improved features for online communication. These include Microsoft’s Skype for Business and Google’s Hangouts Meet. Both are used for video calling, group chat, private chat, and file and image sharing. Despite these similarities, you may prefer one over the other. Calling features Hangouts and Skype both offer […]

How AI can shape the future of VoIP

December 21st, 2018
How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

How 5G data will impact VoIP

December 4th, 2018
How 5G data will impact VoIP

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that. Improved Video Conferencing The major factor holding web and video […]

4 Qualities of an ideal VoIP distributor

November 16th, 2018
4 Qualities of an ideal VoIP distributor

Voice over Internet Protocol (VoIP) is changing the way small- and medium-sized businesses (SMBs) communicate. That’s why many SMBs are now switching to this affordable yet feature-rich phone system. But before you decide to invest, make sure your VoIP distributor is a reputable one. Highly trained technical support A good VoIP distributor will provide some […]

5 Tips to combat VoIP eavesdropping

October 31st, 2018
5 Tips to combat VoIP eavesdropping

Eavesdropping has recently been making headlines, but this form of cyberattack has been around for years. Cybercriminals have been listening in on VoIP phone calls since the tech was introduced to the market, and they show no sign of stopping their malicious activities anytime soon. Fortunately, there are some things you can do to combat […]

How to secure your VoIP services

October 17th, 2018
How to secure your VoIP services

Now that VoIP is becoming the common means of collaboration among SMBs, it’s time to start securing your networks from threats against them. Without a thorough knowledge of how VoIP works, companies cannot easily perceive their vulnerability to attacks. Read on for tips to protect your web-based communication devices and services. Since the majority of […]

Benefits of unified communications

September 28th, 2018
Benefits of unified communications

Is your company losing money because of bad communication? Don’t suffer in silence! Read on to discover how unified communications (UC) can save your business. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global […]

Keep your callers happy by using VoIP

September 13th, 2018
Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]